Return Policy

ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE.    Refund processing time: Returns will be credited in less than 90 business days.

Care & Maintenance of Carolina Casual Furniture

In order to maintain the beauty of your furniture we recommend you clean it on a regular basis using a non-abrasive soap and warm water. To help remove the more stubborn stains we recommend a mixture of bleach and water along with a soft bristle brush, a high pressure power washer may be used but do not exceed 1500 psi and keep the nozzle at minimum 12 inches from the furniture. We prefer to use a clinging gel bleach commonly referred to as “toilet bowl cleaner” that is available at most grocery and department stores, this type of gel holds to vertical surfaces allowing longer contact time while cleaning your product. Be sure to rinse thoroughly.

Carolina Casual uses only the highest quality 316 stainless steel fasteners, which are marine grade and corrosion resistant, making them virtually maintenance free. However, we recommend that you regularly rinse them with fresh water to ensure their longevity, especially in the harsher coastal environments. 

With proper care, your Carolina Casual Furniture will bring you lifetimes worth of Enjoyment!

Lifetime Residential Warranty & 7 Year Commercial Warranty

The Limited Lifetime Warranty pertains to all materials used to manufacture our Outdoor Living Collections. Carolina Casual Outdoor Furniture warranty applies to the original purchaser against defects in workmanship and materials. Lifetime means the standard useful life of the product. Defect means a inadequanteness that impairs the original function of the product The lifetime warranty is non-transferable. 

If a product manufactured by Carolina Casual Outdoor Furniture, Inc. fails Comercially within (7) years from the date of purchase under the terms of our warranty, Carolina Casual Outdoor Furniture, Inc. will, at its discretion, repair or replace the defective furniture. There will be no cash refunds, and shipping and handling are not covered under this warranty. Carolina Casual Outdoor Furniture, Inc. reserves the right, in the case of discontinued or out of production models, to replace with an item of similar quality and style. 

This warranty does not cover any normal loss of color. Depending on the geographic location of the property, air quality, and other local conditions, weathering will cause any colored surface to gradually lighten, darken, or collect dirt or stains. This warranty does not apply to discoloration caused by chemicals or cleaning substances put on the furniture, normal wear and tear effects on the furniture, which are received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of nature.

This warranty only covers the structure of the hardware and not surface rust. Surface rust is due to improper cleaning procedures.

Warranty exclusions include: freight damage, damage due to acts of nature, fire, abuse, vandalism, lack of proper care and maintenance, fading, hardware corrosion & rust, freeze damage, and improper assembly are not covered or warranted. We reserve the right to substitute similar quality and style merchandise/furniture if the model in question is discontinued or out of production, misuse or abuse, improper assembly and acts of nature. 

AluminumFrames & Cushions  | 1 Year Residential & Commercial Warranty

Sling Fabrics, Aluminum Frames and Cushions are warranted for (1) year from the original purchase date against defects in aterials and/or craftsmanship. Damage to frames due to improper assembly, exposure to water and sub-freezing temperatures, and/or abuse is not covered. Fabric on slings is warranted against separation at the seams for a period of (1) year. 

Cushions are warranted for (1) year for normal wear and tear, this includes the inserts. Sunbrella furniture fabric has a (5) year warranty. This warranty protects against the loss of color or strength due to normal usage and exposure to the elements.

Warranty exclusions include: freight damage, damage due to acts of nature, fire, abuse, vandalism, lack of proper care and maintenance, fading, hardware corrosion & rust, freeze damage, and improper assembly are not covered or warranted. We reserve the right to substitute similar quality and style merchandise/furniture if the model in question is discontinued or out of production, misuse or abuse, improper assembly and acts of nature.