What is our Furniture made out of?
95% recycled High-Density Polyethylene (HDPE) lumber. The same material used to make gas cans, milk jugs, and basically all chemical containers.
What is HDPE?
An eco-friendly plastic that will not peel, crack, splinter, chip, or rot, or suffer damage from insect infestation. Made of 95% recycled materials such as milk jugs and shampoo bottles.
What is 316 Stainless Steel?
A marine grade stainless steel that has a high resistance to corrosion under high saline and chloride environments. 316 is much more impervious than traditional 304 or 18/8 stainless steel.
Will my furniture fade?
There will be the slightest bit of fading over time; however, our HDPE is made with the highest quality UV Stabilizers available.
What is our Warranty?
Limited Lifetime for residential use and 20 years for commercial use.
What does the Warranty cover?
Any defects in the material or workmanship from the date of original purchase.
What is the Warranty on a Sling Chair?
Limited Lifetime on the chair itself and the structural components. 1 year on the sling material from date of original purchase.
Who does the repair on the Sling Chairs?
We do! Freight, in one direction ONLY, will be covered by Carolina Casual as long as the sling material is still under warranty. If not under warranty, the customer/dealer will be responsible for freight back and forth to our facility as well as the sling material and labor.
What is the freight cost?
Typically, 15% on most orders. Small, abnormal or large orders will usually adjust shipping cost slightly.
What is our lead time?
Usually 4 – 8 weeks, unless a quick ship item.
How is our product packaged?
Everything is sub-assembled & packaged for easy customer assembly.
How do I assemble my furniture?
Following the simple step-by-step instructions, you will be able to assemble your furniture easily, full instructions are included.
Can we “rush” ship certain items or orders?
We have a “quick ship” program for some items and they are guaranteed to ship within 10 working days, otherwise we will TRY to accommodate if we are informed at the time of order, if not we cannot guarantee a rush shipment.
What is the best way to place an order?
We strongly suggest placing your first order through your sales rep. After that, you are free to place your own orders., by phone (252) 491-5171, email email@example.com or fax (252) 491-5195. Or basically any way you prefer!
Can your product be stained or painted?
No! Since we use HPDE lumber the paint or stain will not adhere to our plastic product.
How much does your furniture weigh?
Our chairs weigh between 25-100 lbs., which is much heavier than traditional wooden chairs. They are strong & made from high quality materials, so your chair won’t blow away in high winds.
What is the weight capacity for your furniture?
Approximately 250 lbs. and we offer a line of XL chairs for that extra needed comfort.
Does your furniture contain wood or fibers?
No, all or products are made from HDPE, which does not contain either wood or fibers.
Can scratches be sanded?
No, if you sand our product, the finish will be removed, and the lumber will be porous and collect stain. Minor scratches can be removed by using the back of your fingernail, or a smooth round object.
How do I clean my furniture?
We recommend you clean it on a regular bases using non-abrasive soap and water. To help remove stubborn stains we recommend a mixture of bleach and water along with a soft bristle brush. We prefer to use a clinging gel bleach commonly referred to as “toilet bowl cleaner” that is available at most grocery and department stores, this type of gel holds to vertical surfaces allowing longer contact time while cleaning your product. Be sure to rinse thoroughly
Can I use a power-washer?
A high-pressure washer may be used but not to exceed 1500 psi and keep the nozzle at minimum 12 inches from the furniture.
Do you sell cushions?
We offer cushions for a variety of our products and are made with Sunbrella fabrics. This fabric is the best for outdoor furniture and can be used year round.